OutSystems Service Lead

Located in Lisbon

About Truewind

We are specialized in guiding and accelerating our customers’ journey through their agile development & digital transformation to overcome the business challenges of today for a more productive and profitable tomorrow.

Truewind has 220+ employees with offices in the US, UK, Netherlands, Portugal & Brazil, and more than 20 years of experience developing sterling software for the world

Responsibilities

  • Responsible for managing and monitoring ticket’s activity for all the assigned queues; 
  • Organize and manage follow up meetings with unit members assigned to the Service Team’s queues;
  • Ensure that the service methodology is aligned with ITIL best practices;
  • Ensure that all requests are answered within the agreed SLA;
  • Guarantee quality of delivery.

Key Requirements

  • Solid understanding of the technology stack, comprehending their purposes, benefits and constraints;
  • Experienced in support service delivery & customer facing;
  • Degree in computer science or other technical related fields;
  • OutSystems project experience (mandatory) and certifications;
  • Strong team leading and coaching ability;
  • Excellent communication and customer orientation skills;
  • Good analytical, organizational and planning skills.
  • High sense of responsibility and rigor in the execution of tasks.
  • Pro-activity and team spirit.
  • Availability to travel;
  • Fluency in English, written and spoken (mandatory);

What we have for you

  • Global Company working side by side with a great, dynamic and tuned team on multiple geographies.
  • Career development with the support and coaching of experienced seniors members.
  • Healthy work environment and health insurance.
  • Cool and fun activities.

How to apply

You can apply now by clicking the button below and submit your application through our form.

Apply now
Published June 23, 2020

Truewind is now Axians

X