OutSystems Service Lead

Located in Lisbon

About Truewind

We are specialized in guiding and accelerating our customers’ journey through their agile development & digital transformation to overcome the business challenges of today for a more productive and profitable tomorrow.

Truewind has 220+ employees with offices in the US, UK, Netherlands, Portugal & Brazil, and more than 20 years of experience developing sterling software for the world

Responsibilities

• Responsible for managing and monitoring ticket’s activity for all the assigned queues; 
• Organize and manage follow up meetings with unit members assigned to the Service Team’s queues;
• Ensure that the service methodology is aligned with ITIL best practices;
• Ensure that all requests are answered within the agreed SLA;
• Guarantee quality of delivery.

Key Requirements

• Solid understanding of the technology stack, comprehending their purposes, benefits and constraints;
• Experienced in support service delivery & customer facing;
• Degree in computer science or other technical related fields;
• OutSystems project experience (mandatory) and certifications;
• Strong team leading and coaching ability;
• Excellent communication and customer orientation skills;
• Good analytical, organizational and planning skills.
• High sense of responsibility and rigor in the execution of tasks.
• Pro-activity and team spirit.
• Availability to travel;
• Fluency in English, written and spoken (mandatory);

What we have for you

• Global Company working side by side with a great, dynamic and tuned team on multiple geographies.
• Career development with the support and coaching of experienced seniors members.
• Healthy work environment and health insurance.
• Cool and fun activities.

How to apply

You can apply now by clicking the button below and submit your application through our form.