Customer Manager

Located in Recife

If you are not from Recife city, you can work remotely from your home.

About Truewind

Truewind is a well-established global solutions provider and one of the top 5 OutSystems Partner. We are specialized in guiding and accelerating our customers’ journey through their agile development & digital transformation to overcome the business challenges of today for a more productive and profitable tomorrow.

Truewind has 220+ employees with offices in the US, UK, Portugal & Brazil and more than 20 years of experience developing sterling software to the world.

Responsibilities include:

  • Position transformation programs for prospects and customers.
  • Responsible for Truewind customers digital transformation programs, being a program a group of related projects with strategic business objectives, across departments or business units.
  • Provide overall leadership and direction for the teams within the program, ensuring consistency and alignment across the multitude of threads and stakeholders.
  • Understand, structure, and shape approaches that meet customer needs, in line with Truewind’s service offer.
  • Manage, track, and report the status of the program at all levels from CXO level, IT and Business stakeholders, and to the project teams.
  • Develop and maintain relationships with key stakeholders across multiple levels: CxOs, LoBs, Project Managers.
  • Contribute with key strategic inputs for maximizing value and shortening time to benefits of Truewind deliveries.
  • Represent Truewind in Program Steering Committees.
  • Drive Truewind’s strategic partnerships with our customers, driving growth and meeting company targets, year on year.
  • Answers for customer satisfaction.

Key Requirements:

  • Experience in project delivery & customer-facing embracing sales, engagement, and delivery.
  • Strong cross-functional expertise and solid technological background.
  • Understanding of IT projects delivery financials.
  • Ability to work independently, prioritize multiple stakeholders and tasks, and lead execution of complex and time-critical projects.
  • Excellent organizational and management, and experience in working in a multi-cultural and multi-country environment, across multiple timezones.
  • Strong business and client engagement skills.
  • Strategic mindset and a high level of creativity and ability to think out-of-the-box.
  • Strong interpersonal skills, transparency, and ability to establish trusting and supportive relationships.
  • Ability to work in environments that can be unstructured and potentially stressful.
  • Highly collaborative style with proven ability to gather consensus and take action.
  • Computer science master’s degree or equivalent.
  • Working experience in a Professional Services, Customer Success, and/or Product Organization, managing complex, and strategic IT projects.
  • Proven experience managing projects or programs following an Agile methodology.
  • Availability to travel.
  • Fluency in English, written and spoken (mandatory).

What we have for you

  • Global Company working side by side with a great, dynamic and tuned team on multiple geographies.
  • Career development with the support and coaching of experienced seniors members.
  • Healthy work environment and health insurance.
  • Cool and fun activities.
  • Your next challenge!

How to apply

You can apply now by clicking the button below and submit your application through our form.

Apply now
Published September 28, 2020