Customer Manager

Located in Lisbon

You can apply for this vacancy if you are working in Portugal, the UK, or the Netherlands.

About Truewind

Truewind is a well-established global solutions provider and one of the most experienced OutSystems Partners. We are specialized in guiding and accelerating our customers’ journey through their agile development & digital transformation to overcome the business challenges of today for a more productive and profitable tomorrow.

Truewind has 220+ employees with offices in the US, UK, Portugal & Brazil and more than 20 years of experience developing sterling software to the world.

Role Overview

As a Customer Manager, you will be a part of a dynamic team that works on the Low Code ecosystem and beyond applying Technology to drive our Customers business goals to surpass their competition and become a world leader in applied digital transformation.
You will be responsible for a group of Customers and lead them to maximize the value they get with Truewind establishing True partnerships. 

Responsibilities include:

  • Position transformation programs for prospects and customers
  • Responsible for Truewind customers digital transformation programs, being  a program a group of related projects with strategic business objectives, cross departments or business units
  • Provide overall leadership and direction for the teams within the program, ensuring consistency and alignment across the multitude of threads and stakeholders
  • Understand, structure and shape approaches that meet customer needs, inline with Truewind’s service offer
  • Manage, track and report the status of the program at all levels from CXO level, IT and Business stakeholders, and to the project teams
  • Develop and maintain relationships with key stakeholders across multiple levels: CxOs, LoBs, Project Managers
  • Contribute with key strategic inputs for maximizing value and shortening time to benefits of Truewind deliveries
  • Represent Truewind in Program Steering Committees
  • Drive Truewind’s strategic partnerships with our Customers, driving growth and meeting company targets, year on year
  • Answers for customer satisfaction

Key Requirements:

  •  Working experience in a Professional Services, Customer Success and/or Product Organization, managing complex and strategic IT projects
  • Proven experience managing projects or programs following an Agile methodology
  • Strong cross functional expertise and solid technological background
  • Strong business and client engagement skills
  • Strategic mindset and a high level of creativity and ability to  think-out-of-the-box
  • Ability to work independently, prioritize multiple stakeholders and tasks and lead execution of complex and time-critical projects
  • Excellent organizational and management skills, experience in working in a multi-cultural and multi-country environment, across multiple time zones
  • Strong interpersonal skills, transparency and ability to establish trusting and supportive relationships
  • Ability to work in environments that can be unstructured and potentially stressful
  • Highly collaborative style with proven ability to gather consensus and take action
  • Computer science master degree or equivalent
  • Fluency in English, written and spoken (mandatory)
  • Availability to travel

What we have for you

  • Career development with the support and coaching of experienced seniors members
  • Healthy work environment
  • A company culture that is based on respect, teamwork, and excellence
  • Your next challenge!

How to apply

You can apply now by clicking the button below and submit your application through our form.

Apply now
Published November 26, 2021