Customer Care OutSystems Unit Leader

Located in Lisbon

About Truewind

Truewind is a well-established global solutions provider and an Elite OutSystems partner, specialized in guiding and accelerating our customers’ journey through their agile development & digital transformation to overcome the business challenges of today for a more productive and profitable tomorrow.

Truewind has 200+ employees with offices in the US, UK, Portugal & Brazil and more than 20 years of experience developing sterling software to the world.

Responsibilities

  • Lead services team, ensuring teamwork, commitment and controlling progress; motivate, keep team productive and manage obstacle surpassing;
  • Organize and manage the service, with the Service Leads, respecting the defined methodology; 
  • Ensure that the service methodology is aligned with ITIL best practices;
  • Develop people’s talent and skills in connection with the Customer Care Director;
  • Support and coach Service Leads on their daily activities;
  • Overall responsibility for the quality of delivery.

Key Requirements

  • Experienced in support service delivery & customer facing for key customers;
  • Degree in computer science or other technical related fields;
  • OutSystems project experience (mandatory) and certifications;
  • Leadership skills;
  • Cross-functional expertise;
  • Full-stack background;
  • Excellent communication and customer orientation skills;
  • Good analytical, organizational and planning skills.
  • High sense of responsibility and rigor in the execution of tasks.
  • Pro-activity and team spirit.
  • Availability to travel;
  • Fluency in English, written and spoken (mandatory);

What we have for you

  • Global Company working side by side with a great, dynamic and tuned team on multiple geographies.
  • Career development with the support and coaching of experienced seniors members.
  • Healthy work environment and health insurance.
  • Cool and fun activities.

How to apply

You can apply now by clicking the button below and submit your application through our form.

Apply now
Published June 23, 2020