Customer Care OutSystems Service Lead
Located in Lisbon
Truewind is a well-established global solutions provider and an Elite OutSystems partner, specialized in guiding and accelerating our customers’ journey through their agile development & digital transformation to overcome the business challenges of today for a more productive and profitable tomorrow.
Truewind has 200+ employees with offices in the US, UK, Portugal & Brazil and more than 20 years of experience developing sterling software to the world.
- Responsible for managing and monitoring ticket’s activity for all the assigned queues;
- Organize and manage follow up meetings with unit members assigned to the Service Team’s queues;
- Ensure that the service methodology is aligned with ITIL best practices;
- Ensure that all requests are answered within the agreed SLA;
- Guarantee quality of delivery.
- Solid understanding of the technology stack, comprehending their purposes, benefits and constraints;
- Experienced in support service delivery & customer facing;
- Degree in computer science or other technical related fields;
- OutSystems project experience (mandatory) and certifications;
- Strong team leading and coaching ability;
- Excellent communication and customer orientation skills;
- Good analytical, organizational and planning skills.
- High sense of responsibility and rigor in the execution of tasks.
- Pro-activity and team spirit.
- Availability to travel;
- Fluency in English, written and spoken (mandatory);
What we have for you
- Global Company working side by side with a great, dynamic and tuned team on multiple geographies.
- Career development with the support and coaching of experienced seniors members.
- Healthy work environment and health insurance.
- Cool and fun activities.
How to apply
You can apply now by clicking the button below and submit your application through our form.Apply now