CRM CONSULTANT


Truewind is a well-established agile thought leader, global solutions provider specialising in guiding and accelerating customers through their agile development, digital transformations and overcoming the business challenges of today to make for a more productive and profitable tomorrow. Customers such as Randstad and NHS UK trust Truewind to enhance their multi-channel customer experiences, mitigate risks, increase ROI and bring their mobile and web app experiences to life in a quarter of the time compared to traditional development methodologies. Truewind has 160 employees with offices in the US, UK, Portugal and Brazil.  To sustain our growth in Portugal we are looking for candidates to join our CRM team.

Location: Lisbon, PT

Requirements:

  • Bachelor’s degree in Computer Engineering, Management, Informatics Management, Systems Engineering, Mathematics or Applied Mathematics;
  • More than 2 years of relevant working in CRM projects;
  • Functional and technical design of CRM solutions;
  • Proven experience in implementation and integration projects;
  • Knowledge in Microsoft Dynamics CRM will be valued;
  • Knowledge in GDPR is valued;
  • Good analytical, organizational and planning skills;
  • Excellent communication and customer orientation skills;
  • High sense of responsibility and rigor in the execution of tasks;
  • Pro-activity and team spirit;
  • Written and oral fluency in English.

Responsibilities:

  • Manage and monitor the evolution of a CRM system;
  • Interact with integration analysts / architects to understand software requirements and assess their impact on processes that support the application;
  • Manage application evolution needs and define solutions for new functionalities and integrations;
  • Prepare and test new versions of the CRM system;
  • Provide assistance for the escalation of incidents related to the use of the application as well as its local resolution;
  • Ensure effective communication with all levels of technical and departmental resources;
  • Interact with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow-up;
  • Become a Truewinder.

What we have for you:

  • Global Company working side by side with a great, dynamic and tuned team on multiple geographies;
  • Career development with the support and coaching of experienced seniors members;
  • Healthy work environment and health insurance;
  • Cool and fun activities.

To apply for this job:
Send us your CV to careers@truewindglobal.com