“We believe genuine partnerships drive customer value. Our +56 NPS confirms our guiding principle to focus on the value delivered to our customers and their users is working effectively. I thank all our customers for their partnership and will strive to continue improving at everything we do.” says the CEO, João Campos.
The NPS is a powerful tool to understand customer satisfaction. Scores range from -100 to +100. An NPS higher than zero is regarded as Medium; an NPS of +30 or more is considered High. The average NPS in the Enterprise Software industry is +44.
Truewind’s approach and commitment to partner with its customers have been recognized once again: 84% of customers rated Truewind above its competitors, with 13% of the customers opted not to compare Truewind with the competition.
“We are very happy with the results but won’t stop here. We want to deliver even more value to our customers year on year. That’s why we are always listening to our customers and looking for ways to improve our services, our offer, and how we do business.” – added João Campos.
Truewind has strengthened its Customer Care, User Experience, and Quality Assurance offer in 2020 and continues to deliver value to renowned brands around the world, such as Morgan Lewis, BMW, Jerónimo Martins, Mercy Ships, Fidelidade, and many more.
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Published 16th March 2021
